Gold Service Gold Service standards: 1, bandwidth guarantees: to provide high-quality room bandwidth resources. 2, the power to ensure that: provide dual mains and UPS 24-hour uninterrupted power supply is guaranteed. 3, restart the service: 7 × 24 hours free time to restart (3 minutes response within 15 minutes to perform). 4. Support: 7 × 24-hour telephone service. 5, the system reload: free service contract period 3 times (reload within 24 hours after receiving authorization). 6, the site for the record: the main contract to provide free record. If it is not the subject of the contract need to pay 100 yuan / one / one for the record subject, after the first record access principle, foreign customers will pay for the cost of mailing the record (20 yuan). Provide on-site registration service (service charges: Xi'an only users within the Second Ring 200 yuan / times, outside the Second Ring 300 yuan / times). 7. Site Commissioning: The company does not provide server hosting customers as well as internal procedures debugging code changes! Such as the receipt of customer authorization system security settings can be the first, and not on the security of the system and user data, responsible for security of the program requires the user to perfect itself. 8, hardware service: If it is rented machine users, providing server free shipping, pick up (freight themselves), but because the new server requires Express, (the Company's fixed partner for Beijing, Chengdu, and Shenzhen) Express commitment 2-3 days to arrive. So, this time we are not within our control range, after you pay the order, we will give you the relevant bills of lading, to ensure the timely arrival time server, we will notify you and arrange inspection schedule server shelves. 9, traffic monitoring: Provides CACTI traffic monitoring chart, SMS alert active service (Xi'an only achieve a proactive service). 10. Technical Support: 365 × 7 × 24 hours full remote server can not handle links. 11, personalized service: one professional caring service engineer. 12, system security: security maintenance system throughout the year, regular data backups, periodic upgrade patch, customers simply keeping FTP server software account, we will completely guarantee the security of your server system problems. 13. The machine services: providing 120 hours annually machine services for free. 14 filing service: service to provide free home record.